FAQ

Our Puppy Courses are designed for prospective puppy owners and puppies under 8 months. Some courses, such as Choosing the Right Puppy and Before Your Puppy Comes Home, can be booked before you have brought a puppy home.

No. Puppy Courses are private one-to-one sessions focused on your puppy, household and questions.

Online courses focus on education, methods, planning and individual guidance. A Home Visit also allows us to observe the puppy and relevant home environment before providing practical, personalised guidance.

An Online Puppy Course is 600 kr for 60 minutes. A Home Visit Puppy Course is 900 kr for 60 minutes, plus a travel fee of 50–200 kr depending on distance.

Yes. Choosing the Right Puppy and Before Your Puppy Comes Home are specifically suitable for prospective puppy owners.

For established or more serious behaviour concerns, a First Behaviour Assessment is usually the better starting point. If you are unsure, contact us and we can help you choose the appropriate service.

One session should have one main focus so we can use the time effectively, but closely related questions can also be discussed. Additional sessions can be booked if you would like support with several areas.

For dog day care and boarding, we usually recommend discussing your dog’s routine, behaviour, and needs before confirming the booking. A meet & greet may be suggested when it helps us understand whether the service is a good fit.

Please bring your dog’s regular food, leash/harness, any medication or care instructions, and something familiar if it helps your dog feel comfortable. We will confirm details before the booking.

We may accept puppies depending on age, routine, care needs, and suitability. Puppy foundation and gentle routine support can also be discussed.

We currently accept dogs up to 40 kg. For safety, handling, and the home-style environment we provide, we do not accept dogs weighing more than 40 kg.

Please describe your dog’s behaviour honestly in the booking request. We will review whether training, walking, day care, or boarding is suitable and safe for your dog’s needs.

The first behaviour assessment is a 60-minute session where we discuss your goals, observe your dog, and suggest a practical starting plan. Further training sessions can be planned after the assessment.

Home Visit Training allows us to observe the dog in its normal environment and work directly with both the dog and owner. This format can be especially important when the behaviour appears mainly in the owner’s hands or changes depending on who is handling the dog. A dog may respond differently to different people because of differences in timing, communication, routines, confidence or previous patterns. We demonstrate an appropriate approach and coach the owner in communication and routines they can continue consistently between sessions.

Boarding Training allows us to perform the intensive foundation work directly with the dog throughout everyday routines. We control the timing, repetition and consistency during the training period, then show the owner how to maintain the trained routines at home.

We can control and stand behind the training process carried out while a dog is with us and clearly demonstrate the progress and routines established during the programme. Long-term behaviour after the dog returns home also depends on the owner maintaining the agreed routines, the dog’s environment and individual factors.

Boarding Training is offered in 7-, 14-, or 21-day programmes. The recommended duration depends on the individual dog, behaviour concern, training needs, and goals, and is discussed during the First Behaviour Assessment.

50% of the confirmed programme fee is paid in advance to reserve the training period. The remaining 50% is paid when the programme is completed.

The follow-up structure depends on the programme. After the 7-day programme, two home visits are recommended at 500 kr per hour each. After the 14-day programme, one or two home visits may be recommended at 500 kr per hour each depending on the dog and transfer needs. The 21-day programme includes one follow-up home visit in the package price.

Yes. Training services include ongoing consultation support for follow-up questions related to the completed training case.

Boarding includes overnight home-style care, routine, rest, walks, and individual attention. The exact care plan depends on the dog’s routine, needs, and the booking details.

Day care can usually be booked between 06:30 and 22:30, and boarding is charged by the number of nights booked. For boarding pick-up, no extra fee applies within 2 hours after the original drop-off time; a half day-care rate applies when pick-up is more than 2 hours but less than 8 hours later; and a full extra night rate applies when pick-up is more than 8 hours later. Please discuss special timing needs before the booking is confirmed.

To confirm a boarding booking and reserve the dates, 20% of the total booking fee must be paid as a confirmation deposit. The remaining 80% is paid on the pick-up date. A boarding booking is not fully confirmed until the confirmation deposit has been received.

If the booking is cancelled more than 3 days before the boarding start date, the 20% confirmation deposit will be fully refunded. If the booking is cancelled within 3 days before the boarding start date, the 20% confirmation deposit is non-refundable. This is because the reserved dates may no longer be available for other dogs once the booking has been held.

For one-time day care bookings, the full fee must be paid before the day care starts. For regular weekly day care bookings, the fee is paid weekly. The full weekly fee must be paid before each week starts. If a day care booking is cancelled more than 1 day before the booking starts, the full fee will be refunded. If a day care booking is cancelled within 1 day before the booking starts, 50% of the fee will be refunded.

Same-day bookings may be accepted in emergency situations, depending on availability and whether the service is suitable for the dog. Please contact us directly to discuss urgent booking needs.

Holiday / peak period rate applies during Swedish public holidays and our seasonal peak periods: June 15 – August 20, December 15 – January 15, and April 1 – April 15.

Send a booking request through the booking page. Tell us which service you are interested in and share your dog’s name, breed, age, weight, needs, preferred days/times, and area. We reply to confirm availability, suitability, time, and location.

If your dog becomes unwell during their stay, we will contact you or the emergency contact as soon as possible and keep the dog separated from other dogs when appropriate while next steps are arranged. If urgent veterinary attention may be needed, we first try to contact you or the emergency contact; if waiting could put the dog’s welfare at risk, appropriate urgent action may need to be taken.

Other dogs may be staying with us at the same time, but dogs are not automatically expected to play or socialise. We consider each dog’s personality, behaviour, comfort level, and needs, provide individual rest space, and only consider interaction when it is suitable and comfortable for the dogs involved.

Before day care or boarding begins, we may ask you to complete a Care Profile covering your dog’s routine, feeding, health needs, emergency contact, behaviour, and other care instructions.

No. Day Care Training is focused behaviour training during the day, with the dog returning home every evening. It costs 700–1,000 kr per day, and the number of days is decided after the First Behaviour Assessment. The owner normally arranges the journey home; evening return by Mysa has an additional travel fee according to distance. Ordinary Dog Day Care is a separate care service.